We strongly recommend Google Chrome for our portals. If you have difficulties submitting tickets, you can try clearing browsing data or incognito mode. 


Please follow the procedures below:

  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click History and then History.
  4. On the left, click Clear browsing data. A box will appear.
  5. From the drop-down menu, select how much history you want to delete. To clear everything, select All time.
  6. Check the boxes for the info you want Chrome to clear, including “browsing history." Learn more about the types of browsing data you can delete
  7. Click Clear data.


Otherwise, you can try incognito mode also:

  1. On your computer, open Chrome.
  2. At the top right, click More More and then New Incognito Window.
  3. A new window appears. In the top corner, check for the Incognito icon Incognito.

You can also use a keyboard shortcut to open an Incognito window:

  • Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
  • Mac: Press ⌘ + Shift + n.