Support : COSCO Shipping Lines (North America)
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Knowledge Base
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Knowledge base
FAQ
General
1
What to do when you have difficulties submitting tickets?
Import
10
What is the last free day at rail/terminal?
Demurrage for New York Who do I pay and How much?
• Is refund amount required on Dispute Ticket?
Has my payment posted or received by accounting?
Please advise if pre-pickup# available?
See all 10 articles
Export
17
Can I pick up an empty container at another location?
What do I enter in the booking field if I do not have an Export booking yet?
My trucker is having issues at a depot with an export booking, how should I submit a ticket?
I received an email from COSCO Shipping, do I need to create a ticket?
How do I submit my shipping instructions (SI)?
See all 17 articles
Intermodal
8
How much lead time is required for scheduling a delivery or pick up?
Where do I get my Pick-Up Number?
Can you deliver my freight and remove the dunnage?
Why didn’t my import Omaha container from Seattle move on Sunday? I do not see any holds.
If my container is on hold and incurs demurrage, will I have to pay it?
See all 8 articles
Equipment
8
Where do I return my empty container?
How do I know if my container is an off hire?
How do I request a street turn?
How do I get a genset?
Where do I get a chassis and what do I do with it afterwards?
See all 8 articles
Rail Billing
2
How do I submit Rail Billing?
I submitted Rail Billing and have not heard anything back. How will I know when billing is completed?
Street Turn
5
What is a street turn?
How can I submit a Street Turn Request?
Who can submit a Street Turn Request?
How long is the wait time and approval of Street turn?
Who will be responsible for the per-diem?
