How much lead time is required for scheduling a delivery or pick up?
We require 24 to 48 hours to schedule delivery or pick up.
Where do I get my Pick-Up Number?
A. Ebusiness site (sign up as certified user for pick-up number access). B. On COSCO door moves trucker will have pick-up number. C. On customer controlle...
Can you deliver my freight and remove the dunnage?
Freight can be delivered, but we require the receiver of the container to make sure container is clean, and all dunnage removed.
Can you handle Haz-Mat?
Yes, but there are regulations and procedures to carry this cargo. COSCO WILL NOT ACCEPT ANY HAZARDOUS COMMODITIES WHICH ARE CLASSIFIED AS “FORBIDDEN” UND...
Why didn’t my import Omaha container from Seattle move on Sunday? I do not see any holds.
It is possible the container is a 20’ and did not have a mate. The container will move the following Sunday. OMA traffic only moves weekly due to small volu...
If my container is on hold and incurs demurrage, will I have to pay it?
Unless otherwise agreed, it is the customer’s responsibility to clear all charges and demurrages.
My Oakland container has no demurrage or exam holds, but is showing a $30 fee and is unable to move. What is this fee?
The fee you are seeing is for OICT and it is a terminal gate fee. This is an accessorial terminal charge and must be paid directly to the terminal by the cu...
If container(s) are showing “yard location not available” in the terminal system but no other holds or issues, is it permissible to send them to the trucker to schedule an appointment?
Check the terminal for updates. The trucker cannot pick up a container without an appt.
If I have a container that needs to move quickly, how do I get COSCO to communicate that to the proper party to put a rush on it?
Customer service will have to request “hot list” thru terminal operations. Hot listing is rare due to huge inventories at the terminals.