A knowledge base of import
What is the last free day at rail/terminal?
Last free day information available on our Ebusiness site or Import Notification (INS) provided to Notify Party after vessel discharge or inland rail arri...
Demurrage for New York Who do I pay and How much?
Demurrage Charges are payable to the terminal direct REE TIME – Please note LFD is calculated by container discharge not vessel completion. – Effect...
• Is refund amount required on Dispute Ticket?
Refund amount required to expedite
Has my payment posted or received by accounting?
Please send an inquiry to HOUACCTG@COSCO-USA.COM UPS packages, FedEx packages, US priority mail, and US regular mail are delivered to UPS store that accep...
Please advise if pre-pickup# available?
PRE PU# will be available after inland AMS Arrival
Why is cargo not customs released, when entry has been filed?
In-Bond cargo will AMS release upon cargo arrival at inland destination Terminal (POD) cargo- EDI will release at terminal after vessel AMS arrival
When will rail LFD be posted?
LFD will be available after rail devanning/grounding
Is this SOC?
Submit Portal ticket and select Equipment; Equipment Services-Tank/SOC on-hires and inquiries
When is this departing on rail from the port?
Submit Customer Service Portal ticket due to various reasons
When will Arrival Notice with IT# be available for CN/CP cargo?
1st AN sent 5-7 days prior to vessel arrival without IT# 2nd AN sent 2 days prior to vessel arrival with IT#