Can I pick up an empty container at another location?
Yes, subject to equipment availability and ECD’s confirmation.
What do I enter in the booking field if I do not have an Export booking yet?
If you do not have an export booking yet, you can input 0000000000. For many general inquiries such as schedules and bookings, you can also request online a...
My trucker is having issues at a depot with an export booking, how should I submit a ticket?
If your trucker is having issues at a depot with an export booking, please select Export and then Other General Customer Service Inquiries, and provide the ...
I received an email from COSCO Shipping, do I need to create a ticket?
If you have received an email inquiry from COSCO Shipping, you can just reply back on that message. You do not need to create a new ticket. A new ticket thr...
How do I submit my shipping instructions (SI)?
For your shipping instructions, the preferred method is through our e-commerce website http://elines.coscoshipping.com/ebusiness/ Once you have logged in, ...
Who do I contact to trace my export container?
You can trace your containers, and get details for departure, transshipments, ETAs, on our e-commerce website, http://elines.coscoshipping.com/ If you requ...
I want to request express release/seaway bill on your e-commerce site, but I do not have that option available?
If you are using the electronic shipping instruction submission on the e-commerce site, and it does not give you the option to select seaway bill, please no...
I have an account for your e-commerce site, but I am unable to access the booking request section, what should I do?
If you are logged in and you are unable to access the booking request section of the website, your account may need upgraded access to a certified user acco...
I cannot find a schedule on your e-commerce site for my requested booking, how can I request a booking?
If you are unable to pull a schedule in the booking request section of our e-commerce site, you can still request a booking by specifying the origin, destin...
Can I submit for more than one booking or BL per ticket?
If you have the same issue or request for more than one booking, you can input one booking in the field, and include the rest in the remarks on the ticket. ...